Our Refund Policy
If you need to cancel your booking, please contact us soon as possible. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation. As a general rule journeys from airports are dispatched up to two hours before flight arrival, journeys within the surrounding area of Heathrow are normally dispatched up to 60 minutes before their due time.
If you have made a booking through the online system, and have cause to cancel your booking 6 hours to 1 hour before a vehicle has been dispatched to you, a charge of 50% will be levied on the original payment made. If you cancel the booking within one hour before despatch then 75% will be charged. If we receive cancellation after despatch as described above, the full price is charged.
No show will be will be charged at full fare.