These terms and conditions constitute the entire Agreement concerning the provision of an airport transfer service or car service (“Service”) between you and Airport Driven on Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.


“Airport Driven” means, “we, the company” whose registered office is 24 Burnham Gardens, TW4 6LR “you” and “your” means any individual, a company/ firm/ organisation or other business who places the booking with us.


2.1   You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We will not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

2.2   You must order a suitable car size for the number of passengers and luggage. we cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.

2.3   If you need to transport a wheelchair please specify this at the time of booking.


3.1   We may amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type or size of vehicle required.

3.2   The quotation will include a 45 minute waiting period after the advertised landing time we charge for waiting at its standard rates after the initial 45 minute period has expired. (15 Mins for all other pickups. We will endeavour to check for flight delays but shall be under no obligation to do so.

3.3   Please check your booking confirmation carefully and inform us promptly of any errors. we shall not be responsible for any delays caused or costs arising from your failure to provide us with correct information.


4.1   You shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged £99 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.

4.2   Eating, drinking and / or smoking in the cars are not permitted.

4.3   All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents.

4.4   We will not carry more passengers than its insurance or licensing allows.


5.1       If you need to cancel your booking, please contact us soon as possible. If you cancel a booking  within 24 Hours no refund will be allowed.

5.2       No show will be charged at full fare.


6.1   We shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall we be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

6.2   All luggage is carried entirely at your risk.

6.3   We shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey we will endeavour to arrange an alternative car to complete the journey as soon as practicable no compensation will be paid in this case.


7.1 We will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.


8.1   We may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

8.2   We may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

8.3   We shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

8.4   This Agreement and any accompanying quotation, represents the entire agreement between you and We in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.

8.5   Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.


This Agreement shall be construed in accordance with English law and you and We each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.


UK law states that taxis are exempt from legislation relating to children travelling in a baby/child seat or booster, more details of the legislation can be found here. For Health and Safety reasons We are unable to provide any form of child seat. If you require a child seat for your journey it would be the child’s parent/carer’s responsibility to provide one and to fit the seat in the vehicle and to secure the child. please note that the installation of the child seat must be carried out by you though the driver may help you at your responsibility.